YouTube Not Working on LG Smart TV: Reasons & Solutions

Robert Turner By Robert Turner
23 Min Read

Have you ever settled down for a movie night, only to find that YouTube on your LG Smart TV isn’t working? It’s a bummer, right? Well, don’t worry! YouTube, a fantastic app that usually comes ready to use on your LG TV, sometimes hits a snag. Maybe videos won’t play, or you’re having trouble with features like voice search or casting.

In this guide, I’m going to walk you through some simple steps to troubleshoot and fix these issues. By the end, you’ll be back to enjoying your favorite YouTube videos in no time! Let’s dive in and get your YouTube experience on your LG Smart TV back on track.

How to Fix YouTube Not Working on LG Smart TV

Sometimes, YouTube on your LG Smart TV might just refuse to play ball. You might see it struggling to load videos, maybe the app isn’t responding at all, or it’s closing by itself. Sometimes, these issues are due to a corrupted cache. But don’t worry! I’m here to help you figure out what’s going wrong and how to fix it. Let’s break down each problem and find a solution:

  1. YouTube Fails to Load the Content: Imagine you’re all set to watch a video, but it just won’t load. Frustrating, right? This can happen for a few reasons, like a slow internet connection or a glitch in the app.
  2. YouTube App Not Responding: This is like when you’re trying to talk to someone who’s just not listening. The YouTube app might freeze or not respond to your commands.
  3. YouTube Closes Automatically: Ever had a conversation where the other person just walks away mid-sentence? That’s kind of what it’s like when YouTube shuts down on its own.
  4. Corrupted Cache: Think of the cache like a little memory bank where YouTube stores bits to work faster. But sometimes, this cache gets messed up, causing problems.

YouTube Fails to Load the Content

It’s super annoying when you’re ready to watch something on YouTube, and all you get is that endless loading symbol, right? Well, let’s look at why this might be happening and how you can fix it. There are a few common culprits:

  1. Unstable Internet Connection: This is like trying to have a phone conversation with bad reception. If your internet isn’t strong or stable, YouTube videos might not load properly.
  2. Server Down: Sometimes the problem isn’t on your end. YouTube’s servers might be having issues. Imagine YouTube as a store, and for some reason, it’s temporarily closed. There’s not much you can do here except wait.
  3. Improper DNS Settings: DNS is like an internet phonebook that helps your TV find YouTube. If the settings are off, your TV might have trouble connecting.
  4. Changes in Network Protocol: This is a bit technical, but think of it as the rules for how your TV talks to YouTube. If these rules change, they might not understand each other.
  5. Disable VPN: If you’re using a VPN, it might interfere with your connection. It’s like putting on a disguise that YouTube doesn’t recognize.

How to Fix It

  1. Check Your Internet: First, make sure your Wi-Fi is working. Try loading a webpage on a different device, like your phone. If it’s slow there too, you might need to reset your router.
  2. Server Issues: If YouTube’s servers are down, your best bet is to wait it out. You can check websites like Downdetector to see if others are having the same issue.
  3. DNS Settings: Adjusting these can be a bit complex, but it’s doable. You can try switching to a public DNS like Google’s (8.8.8.8 and 8.8.4.4).
  4. Network Protocol: This usually doesn’t change on its own, but if you’ve recently updated your TV or changed settings, it might be worth looking into.
  5. VPN Interference: If you’re using a VPN, try disabling it to see if that helps.

1. Power Cycle Internet Router

Sometimes, giving your internet router a little break can do wonders. Here’s how you do it:

  1. Unplug Your Router: Gently remove the power cable from your WiFi router’s power socket. It’s like giving your router a quick nap.
  2. Wait for 3-5 Minutes: Take a short break. Maybe grab a snack or stretch a bit.
  3. Plug it Back In: Now, reconnect the power cable and turn the switch back on. Your router is waking up refreshed!
  4. Reconnect Your LG TV: Once your WiFi is back, connect your LG TV to the network.
  5. Test the Internet Speed: Run an internet speed test on your LG TV to make sure everything’s running smoothly.

2. Power Cycle LG Smart TV

Just like with your router, your TV might also benefit from a quick restart. Here’s what to do:

  1. Unplug Your TV: Disconnect the power cable from your TV’s power outlet.
  2. Wait for a Few Minutes: Use this time to let your TV rest.
  3. Plug it Back In: Reconnect the power cable to the outlet.
  4. Turn on Your TV: Hit the power switch and bring your TV back to life.
  5. Reconnect to WiFi: Now, link your TV back up to your WiFi. This often solves the YouTube issue!
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3. Check the Server of YouTube

Server issues are out of our hands, but here’s how you can stay informed:

  • Wait for Updates: Keep an eye on YouTube’s social media pages for any official announcements.
  • Use Downdetector: Check a website like Downdetector to see if others are experiencing the same problem. It’s like a weather report for YouTube’s server status.

4. Change the DNS on your TV

Adjusting the DNS (Domain Name System) can sometimes resolve YouTube issues. Here’s how to do it on your LG TV:

  1. Go to Settings: Use your remote to navigate to the settings menu on your LG TV.
  2. Select Network: In the settings, find and choose the ‘Network’ option from the menu.
  3. Edit WiFi Network: Pick the WiFi network you’re connected to and hit the ‘Edit’ option. Make sure to uncheck the ‘Set Automatically’ box.
  4. Enter New DNS: In the DNS server field, type in 8.8.8.8 (this is Google’s public DNS).
  5. Connect: Press the ‘Connect’ button to apply these new DNS settings.

5. Turn Off IPv6 on your LG TV

IPv6 is a network protocol. Sometimes, disabling it can help with connection issues.

  1. Access Settings: Press the settings button on your LG TV remote.
  2. Navigate to Network Settings: Choose ‘All Settings’, then select ‘Network’ from the options.
  3. Advanced WiFi Settings: Once you’ve selected your WiFi connection, go to ‘Advanced WiFi settings’.
  4. Disable IPv6: Use the toggle button to turn off IPv6 on your LG TV.

6. Turn Off the VPN on LG TV

VPNs can interfere with how your TV connects to YouTube. Here’s what to do:

  • Disable VPN: If your WiFi router is connected to a VPN, try turning it off. VPNs can sometimes block or slow down YouTube.
  • Test YouTube: After disabling the VPN, try loading YouTube again.

YouTube App Not Responding

Experiencing a non-responsive YouTube app can be really frustrating. It’s like trying to start a car that just won’t turn on. There are several reasons why this might happen, but don’t worry – I’m here to help you get back on track!

Common Reasons Why YouTube Might Not Respond

  1. Outdated App Version: Using an old version of the YouTube app is like trying to run a new computer program on an old computer. It might not work properly.
  2. Geo-Restrictions: Sometimes, certain YouTube content isn’t available in your region. It’s like a “No Entry” sign for specific videos.
  3. Incorrect Time and Date: Your TV’s time and date settings need to be accurate. If they’re wrong, it’s like showing up at a party on the wrong day.
  4. Temporary Bugs and Glitches: These are small errors in the app that can cause big problems. Think of them as little gremlins messing things up.

Solutions to Fix the App Not Responding

  1. Update the YouTube App: Make sure your YouTube app is up to date. Go to the app store on your LG TV and check for any available updates.
  2. Check Regional Availability: If you suspect geo-restrictions, try accessing different content to see if it’s a specific video issue.
  3. Adjust Time and Date Settings: Dive into your TV’s settings and ensure the time and date are correct. It’s a simple fix but can make a big difference.
  4. Restart the App and TV: Sometimes, the best solution is the simplest. Try closing and reopening the YouTube app. If that doesn’t work, try restarting your LG Smart TV.
  5. Clear Cache and Data: Clearing the cache and data of the YouTube app can also help. This is like giving the app a fresh start.
  6. Reinstall the YouTube App: If all else fails, uninstall and reinstall the YouTube app. This can often fix any lingering issues.

1. Change the Location

In some countries, YouTube access is restricted. But, if you’re in one of these regions, you can try changing your TV’s location settings:

  1. Connect Your TV: First, make sure your LG TV is connected to the internet.
  2. Open YouTube: Launch the YouTube app on your TV.
  3. Go to Your Profile: Select your profile icon, which you’ll find in the top right corner of the app.
  4. Change Location: In the dropdown menu, look for the ‘Location’ option. Change your location to a country where YouTube is accessible.

2. Change the Time and date on LG Smart TV

Incorrect time and date settings can sometimes mess with apps like YouTube:

  1. Access Settings: Go to the settings menu on your LG Smart TV.
  2. Find Time & Date: Select ‘General’ and then choose ‘Time & Date’.
  3. Check and Adjust: Ensure the time and date are correct. If they’re off, adjust them to reflect the correct information.

Setting the correct time and date can help ensure that all apps, including YouTube, function properly on your TV.

3. Restart the YouTube App

Restarting the app can clear minor bugs and glitches. It’s like giving the app a fresh start. Here’s what to do:

  1. Close the App: Exit the YouTube app on your TV.
  2. Turn Off Your TV: Use your remote to turn off the LG TV.
  3. Wait a Few Minutes: Take a short break – maybe grab a drink or check your phone.
  4. Turn On Your TV: Power up your LG TV again.
  5. Relaunch YouTube: Open the YouTube app and see if the problem is resolved.
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This simple reset can often clear up minor issues and get YouTube running smoothly again.

4. Update the YouTube App

Keeping your apps updated is crucial for fixing bugs and enjoying the latest features. Here’s how to update YouTube on your LG Smart TV:

  1. Press Home: Use your LG TV remote to press the Home button.
  2. Open LG Content Store: Navigate to and select the LG Content Store app.
  3. Go to Apps: In the store, find and select the ‘Apps’ section, then choose ‘My Apps’.
  4. Search for YouTube: Click on the search icon, type in ‘YouTube’ with the virtual keyboard, and search.
  5. Update YouTube: Find YouTube in the search results and click the ‘Update’ button below the app logo.

YouTube App Closes Automatically on the LG TV

When your YouTube app on your LG TV keeps closing for no apparent reason, it’s often due to temporary bugs or an outdated TV firmware. Updating your TV’s firmware can often resolve these issues. Here’s a step-by-step guide to updating your LG TV, especially if it’s running a version below webOS 6.0.

1. Update LG TV

  1. Access Settings: Use your LG Magic remote to press the ‘Settings’ button.
  2. Go to All Settings: On your TV screen, select ‘All Settings’.
  3. Select General: From the options on the left panel, choose ‘General’.
  4. About This TV: Click on ‘About This TV’ to view your current TV information.
  5. Check for Updates: Here, you’ll find an option that says ‘Check for updates’. Select this to see if there are any firmware updates available for your TV.
  6. Install the Update: If an update is available, a popup will appear saying ‘Update Available’. Click ‘Install’ to start the update process.
  7. Enable Auto Update: For future convenience, you can turn on the ‘Auto Update’ option. This allows your TV to automatically download and install firmware updates when they’re available.
  8. Automatic Reboot: After the installation, your TV will reboot automatically to complete the update.

2. Reinstall YouTube

  1. Enter Edit Mode:
    • Press the ‘Home’ button on your LG TV remote.
    • Move to the right until you reach the ‘Edit Mode’ option.
    • Press ‘OK’ to open Edit Mode.
  2. Uninstall YouTube:
    • In Edit Mode, select the YouTube app from your installed apps.
    • Press the ‘Up Arrow’ on your remote and then tap the ‘X’ mark.
    • Confirm by pressing ‘OK’ and then choose ‘Yes’ on the popup to uninstall.
  3. Reinstall YouTube:
    • Return to the Home screen of your LG TV.
    • Open the LG Content Store app.
    • Use the Search icon to find the YouTube app.
    • Select YouTube from the search results and press ‘Install’.
  4. Sign In and Stream:
    • Once reinstalled, open the YouTube app.
    • Sign in with your account details.
    • Start streaming your favorite content.

3. Enable the User Agreement

  1. Access Settings:
    • Go to the settings on your LG TV.
  2. Select User Agreement:
    • Choose ‘General’ and find the ‘User Agreement’ option.
  3. Enable the Agreement:
    • Check the boxes for the agreement and click the ‘Agree’ button to enable it.

Corrupted Cache

Cache files are like the short-term memory of an app, storing bits of information to help it run faster. However, when these files get cluttered or corrupted, it can lead to performance issues. Here’s how to clear the cache on your LG TV, especially if you’re facing problems with the YouTube app.

Understanding Cache-Related Issues

  1. Overuse of the App: Regular and heavy use of the app can lead to an accumulation of outdated or unnecessary cache files.
  2. Multiple Background Processes: When many apps are running in the background, cache can get cluttered, affecting the TV’s performance.

1. Clear Cache on LG TV

To give the YouTube app a fresh start, follow these steps to clear its cache:

  1. Access TV Settings:
    • Go to the settings on your LG TV.
  2. Open Application Manager:
    • Find and open the ‘Application Manager’. This is where you can manage all the apps installed on your TV.
  3. Select YouTube App:
    • Scroll through the list of apps and select the YouTube app.
  4. Go to Storage Options:
    • Once you’ve selected YouTube, click on the ‘Storage’ option associated with the app.
  5. Clear Cache:
    • Here you’ll find the ‘Clear Cache’ button. Tap it to remove all the cached files associated with the YouTube app.

2. Restart LG TV

Restarting your LG TV can be a quick and effective way to clear minor bugs and glitches that might be causing problems with the YouTube app. Here’s how to do it both with and without the remote.

Restarting LG TV With Remote

  1. Close All Apps: Make sure to exit any open apps on your TV.
  2. Long-Press the Power Button: Press and hold the power button on your remote. Your TV will turn off immediately.
  3. Let the TV Rest: Give your TV a little break. This allows it to clear any temporary glitches.
  4. Power On the TV: After a short wait, press the power button again to turn your TV back on.
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Restarting LG TV Without a Remote

  1. Unplug the TV: Physically disconnect the power cable from the power source. This is an alternative way to shut down your TV.
  2. Wait for a Minute: Let your TV rest for a short period. This pause helps in resetting the system.
  3. Reconnect the Power Cable: Plug the power cable back into the power source.
  4. Turn On Your TV: Power up your TV. This can usually be done with a button on the TV itself.
  5. Check YouTube App: Once your TV is back on, open the YouTube app to see if the issue has been resolved.

3. Factory Reset LG TV

A factory reset is like a clean slate for your LG TV. It deletes all your account settings, installed applications, and custom configurations, taking the TV back to its original state when you first bought it. Remember, this process is irreversible, so make sure you really need to do it before proceeding. Here’s how you can factory reset your LG Smart TV:

Steps to Factory Reset Your LG TV

  1. Access Settings:
    • Press the ‘Settings’ button on your LG Magic Remote.
  2. Go to All Settings:
    • Scroll down in the menu and select the ‘All Settings’ option.
  3. Select General:
    • From the options on the left panel, choose ‘General’.
  4. Initiate Reset:
    • Look for ‘Reset to Initial Settings’ and select it. Then click the ‘OK’ button.
  5. Confirm Reset:
    • A warning menu will appear asking you to confirm your decision. Click ‘OK’ to proceed with the factory reset.

After the Reset

  • Set Up Your TV Again: Once the reset is complete, you’ll need to set up your LG TV as if it were brand new. This includes tuning channels, connecting to Wi-Fi, and logging into your accounts.
  • Reinstall Apps: You will also need to reinstall any apps you had previously, including YouTube.
  • Restore Settings: If you had specific picture or sound settings you preferred, you’ll need to set these up again.

In Conclusion

Navigating through technical glitches with your LG Smart TV, especially when it comes to enjoying YouTube, can be a bit of a challenge. However, with the right steps, most issues can be easily resolved, ensuring a smooth and enjoyable viewing experience.

We’ve explored various solutions, from simple ones like restarting your TV and clearing the cache, to more comprehensive methods like updating the TV’s firmware or even performing a factory reset. Each of these solutions targets specific problems, whether it’s the app not responding, videos not loading, or the app closing unexpectedly.

Remember, start with the simpler fixes like restarting your TV or the app, and clearing the cache. These often resolve the majority of issues. If these don’t work, consider updating your TV’s firmware or the YouTube app itself. As a last resort, a factory reset can be the answer, but keep in mind that this will erase all your settings and installed apps.

By following these steps, you should be able to overcome most hurdles related to YouTube on your LG Smart TV. Happy streaming, and enjoy the vast world of entertainment that YouTube offers right from the comfort of your living room!

Frequently Asked Questions

Why is YouTube not loading videos on my LG Smart TV?

YouTube may struggle to load videos due to reasons like an unstable internet connection, server issues, incorrect DNS settings, or VPN interference. Checking and adjusting these factors can help resolve the problem.

How can I fix the YouTube app if it's not responding on my LG TV?

To fix a non-responsive YouTube app, try updating the app, adjusting your TV's time and date settings, clearing the app's cache, or restarting your TV.

What should I do if the YouTube app keeps closing automatically?

If the YouTube app closes by itself, you can try clearing the app's cache, updating your TV's firmware, or reinstalling the YouTube app.

How do I clear the cache for the YouTube app on my LG Smart TV?

To clear the cache, go to your TV's settings, open the Application Manager, select YouTube, and then click on 'Storage' followed by 'Clear Cache'.

What are the steps to update the firmware on my LG Smart TV?

To update your TV's firmware, access the settings, go to 'All Settings', select 'General', choose 'About This TV', and then 'Check for updates'. If an update is available, follow the prompts to install it.

Is it necessary to perform a factory reset on my LG TV to fix YouTube issues, and how do I do it?

A factory reset should be a last resort as it erases all settings and apps. To perform it, go to settings, select 'General', choose 'Reset to Initial Settings', and confirm the action. Remember, you'll need to set up your TV and reinstall apps afterward.
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Meet Robert, a seasoned tech blogger and copywriting maestro. With an innate passion for all things tech, Robert's expertise shines through his exceptional articles on Tech, Android, Windows, Internet, Social Media, Gadgets, and Reviews. His captivating writing style and deep knowledge make him a trusted source for the latest insights in the ever-evolving tech landscape.
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