What Is Costco’s Mattress Return Policy?

costcos mattress return policy

Understanding Costco’s Mattress Return Policy

Costco’s Flexible Mattress Return Guidelines

Easily return mattresses to Costco by understanding their flexible policy. Here are the key features of Costco’s Mattress Return Policy presented in a table format:

Policy Features Mentions
Time Limitations No official deadline – accepted whenever you change your mind, found damage/defect or are not satisfied with the product performance
Condition of Product Returns Accepts both opened and unopened mattresses with visible or no damage – sanitized before resale
Refunds and Replacement Terms Full refunds are provided in original form of payment except for any shipping costs, replacement or exchange options available

It is noteworthy that Costco does not require any usage period restrictions, but strongly recommends using the mattress for at least 30 days prior to making a final decision.

A Pro Tip: To enhance your shopping experience and minimize hassle during returns – keep your receipts safe as well as keep an eye on their website as they offer online-only products.

Costco’s mattress return policy is more forgiving than a priest on confession day.

Return Policy for Costco’s Mattress

Costco has an extremely customer-friendly return policy in place for its mattresses. If you need to return the mattress you bought from Costco, rest assured that it can be done easily and without hassle.

For your convenience, we have created a table below outlining Costco’s mattress return policy. The information is true and accurate, so please refer to it if you have any questions about the process:

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Item Return Policy
Mattress Returns are accepted within 180 days of purchase
Cost Full cost of item refunded
Condition of item Clean and undamaged
Process Return can be made in-store or online

It’s worth noting that while most stores only accept returns for unwrapped mattresses, Costco has no such restriction. As long as the mattress is clean and undamaged, you’re good to go.

In fact, few (if any) other retailers offer such a generous return policy on mattresses. This is just one of many reasons why Costco is considered one of the best places to buy furniture.

Costco’s mattress return policy has been a cornerstone of its customer-centric approach ever since it was founded in 1976. By prioritizing its customers’ satisfaction over all else, the company has built a devoted following that continues to grow year after year.

Unfortunately, ‘my dog ate it‘ won’t cut it as an exception to Costco’s mattress return policy.

Exceptions to the Mattress Return Policy

When returning mattresses to Costco, there are some circumstances in which the policies differ. If you purchase a used mattress or one that has been removed from its original packaging, it is final sale and cannot be returned for a refund or exchange.

  • If you bought a defective mattress within 90 days of purchase, you can either receive a full refund or have the mattress replaced with an identical model.
  • If Costco discontinues the mattress model and you purchased it within the past year, you can either receive a refund or select another comparable model at no additional cost.
  • If you need to return an online mattress purchase for any reason, simply contact customer service via phone or email. They will arrange to pick up the item from your home at no additional cost to you.
  • If there is any damage to the mattress upon delivery, refuse the shipment and contact customer service immediately to report the issue and receive assistance with scheduling a replacement delivery.
  • In cases where an authorized third-party vendor sold the mattress on behalf of Costco, specific return policies may apply. Check with the vendor or consult with customer service before attempting to initiate a return.
  • Additional exceptions may apply based on location and local laws concerning product returns. Check your regional guidelines before proceeding with your return request.
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It is important to note that while returning a custom-built mattress is possible through Costco’s generous policy, there may be fees associated with dismantling and disposing of the item.

Costco’s lenient return policy for mattresses has been employed by some customers as an exploitation strategy where they buy new mattresses every few years using abuse-related reasons instead of wearing it out gradually.

Why break your back flipping your mattress when Costco has your back with their exchange policy?

Costco’s Mattress Exchange Policy

When it comes to swapping out your mattress at Costco, their policy states that you are allowed to exchange or refund the product within a reasonable timeframe.

The following table presents the details of Costco’s Mattress Exchange Policy:

Policy Details Description
Return Period 90 days
Conditions Undamaged, stain-free and complete with accessories
Costco’s Responsibility Pickup of the old mattress and setup of the new one
Refund Method Original payment method; Cash refunds for purchases made by cash or cheques

It is worth noting that if you decide to exchange or return a mattress after the initial sleep trial period has elapsed, you may be subject to a 20% restocking fee.

Pro Tip: Ensure that you carefully examine all aspects of your new mattress purchased from Costco and confirm that it is suitable for your sleep needs before committing. This will help avoid unnecessary inconvenience and costs associated with returning or exchanging a product.

Sleep well knowing Costco’s mattress return policy won’t give you nightmares.


Costco’s Mattress Return Policy is a straightforward process that allows you to return your mattress if you are not satisfied with it. The policy clearly states that you can return the mattress within 90 days of purchase for a full refund. However, the return policy varies according to the type of mattress and its condition.

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If you have used the mattress, it must be in reasonable and hygienic condition; otherwise, Costco has every right to refuse a return. Moreover, certain special instructions apply to air mattresses, adjustable foundations, and bed-in-a-box items. Make sure to read these guidelines before returning them.

To understand the complete Costco mattress return policy, please refer to their website or contact customer support. With Costco’s exceptional quality standards and customer service, returning mattresses is an easy and smooth process.

Pro Tip: Read through the policy carefully before purchasing a mattress from Costco to avoid any inconvenience during returns.

Frequently Asked Questions

1. What is Costco’s mattress return policy?

Costco offers a 100% satisfaction guarantee on their mattresses. Customers can return the mattress for any reason within 90 days of purchase for a full refund.

2. Can I return a used mattress to Costco?

Yes, you can return a used mattress to Costco within 90 days of purchase for a full refund. However, please note that returns after the 90-day window will not be accepted.

3. Is there a restocking fee for returning a mattress to Costco?

No, there is no restocking fee for returning a mattress to Costco. You will receive a full refund of your purchase price.

4. Do I need to have the original packaging to return a mattress to Costco?

No, you do not need to have the original packaging to return a mattress to Costco. However, it is recommended that you keep the packaging until you are sure you are satisfied with the mattress.

5. What if the mattress I bought at Costco is damaged or defective?

If the mattress you bought at Costco is damaged or defective, you can return it within 90 days of purchase for a full refund or exchange. If you discover the issue after 90 days, contact the manufacturer for assistance.

6. Can I return a Costco mattress if I bought it online?

Yes, you can return a Costco mattress if you bought it online. You can return it to any Costco warehouse or through their online returns process.
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